Our Process

Free Consultation By selecting Direct Guard, you will receive highly trained individuals who are motivated to act in your best interest, and a management team devoted to ensuring that you feel valued and respected as a client in need of Security Services.

  • Proposal with Competitive Quote

  • On-Site Follow-Up Meeting

  • Contract Finalized and Signed

  • Customized Security Plan

  • Security Guards Selected & Trained

  • Implementation

  • Regular Updates

  • Total Quality Management

  • Billing

our process

 SECURITY GUARD PRE-EMPLOYMENT SCREENING PROCESS

Direct Guard Services knows the best way to ensure quality and value is to put the best possible candidates into our security guard positions. A screening process has been designed that is professionally executed. Together with our training programs, it helps to produce knowledgeable and reliable security officers. At Direct Guard, we want to make sure our security services set off on the right path, exceeding client satisfaction.

The following are tactics implemented for a security guard pre-employment screening and verification:

  • Proper vetting and background screening
  • Security clearance requirements
  • Drug testing
  • Age verification
  • Employment status confirmation
  • Education verification
  • In-person interviews
  • Skill-testing exams
officer screening

At Direct Guard Services we firmly believe that our employee selection process and background screening is of critical importance to ­­­­our operations team in who will work at our client sites. Matching the right people to the right environment leads to more engaged and therefore, more long-term employees who are familiar with our client sites and security operations.

 

The steps we take during our security guard screening process include:
Comprehensive Background Check

1.)  State Criminal Check

All Direct Guard supervisors and security guards must possess valid guard card from the Bureau of Security and Investigative Services (BSIS).  Prior to the interview process with Direct Guard Services, our HR Department makes sure potential candidates hold an active guard card.

The bureau requires that individuals employed as a security guard must be at least eighteen years of age. Security guards have state-mandated training requirements. In order to become a licensed guard card holder, candidates must undergo a criminal background check through the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI).

2.)  Initial Interview

During the interview process, our HR Manager and Site Supervisor conduct the initial interview. Throughout this process they will determine if the candidate will be the right fit for the site they are being interviewed for. The HR Manager and Supervisor analyze the candidate’s ethics, attentiveness, demonstration of problem solving skills, and response to emergency situations. Prospective employee will also undergo a skills test.

interview and reference check

 

 

 

 

3.)  Security Guard Reference Check

If the HR Manager and Supervisor determine to hire the security guard, our HR Manager will conduct a personal and previous employment reference check. Once the reference checks have been cleared the security guard will go through the last screening process.

4.)  Comprehensive Background Check

The final step in our rigorous and thorough security guard screening process is the comprehensive background check. During this process, our HR Department runs an extensive background check through a third party data base. The purpose of this comprehensive and final background check is to provide the following essential information:

  • SSN Locator
  • Education & Employment Verification
  • National Criminal Data Base Search
  • Sex Offender Registry Records
  • Motor Vehicle Records
  • Terrorist Watch List Search
  • Drug Screening History

As a licensed security guard company, Direct Guard Services knows that security guards are the first line of defense if something should happen. Our clients put the safety of their employees, customers, and property in our hands. Considering what’s at stake, a background check is a small price to show our clients our security guards are up to the task.

Comprehensive Background Check

 Training & Supervision

initial training

Initial Training

Initial basic training for a Direct Guard Services’ employees is determined by the location of the required performance and completed by the employee prior to assignment at the facility. In general, the course shall include classroom instructions on General and Post Orders: operational and emergency procedures: use of security equipment, defensive tactics, and people skills.

ongoing training

Ongoing Training

Consistent ongoing training is used for training personnel to enhance their skills and knowledge of security Issues and operational procedural changes. The training is usually held for short periods (10 to 15 minutes) during the day at client approved training sessions. These sessions are what keep the officer up to date with new strategies, new policies, new laws in the security industry.

Our supervisor’s role within our operation has taken a drastic change with the addition of Direct Track into our service offerings We have a multi-level supervision system that has done an excellent job addressing our employee’s needs and maintaining a high level of service our clients enjoy.

Our dispatch center is manned by a supervisor 24 hours a day. Our Guards primary point of contact is our dispatch center. The dispatch is the first level of supervision that coordinates any issues a guard might have with the appropriate field supervisors and managers.

Each assignment has specific procedures & guidelines that are recorded in our post orders. The post orders are often executed on Guard Management & Oversight Software Direct Track. We have dedicated team members on a supervision team that monitors each site to make sure the guards are following the post orders correctly. If the post orders are not followed correctly or if the guard misses a tour, our supervision team and our guards are notified automatically by the system

Each assignment has specific procedures & guidelines that are recorded in our post orders. The post orders are often executed on Guard Management & Oversight Software Direct Track. We have dedicated team members on a supervision team that monitors each site to make sure the guards are following the post orders correctly. If the post orders are not followed correctly or if the guard misses a tour, our supervision team and our guards are notified automatically by the system.

During the interview we ask questions such as:

  • How is the schedule working out for you?
  • How do you like the other team members?
  • Are you able to come in 5 minutes early to relieve your team member on time, and are you getting relieved on time?
  • Does your team provide good information and is everyone communicating and working well together?
  • Are keys or equipment getting misplaced?
  • Are you developing good relationships with clients or visitors on-site?
  • Are you comfortable using Direct Track?
  • How can we better assist in making the job easier and more satisfying?

During the discussion, the supervisor also evaluates the guard in regards to:

  • Uniform Presentation
  • Equipment
  • Cleanliness
  • Post Knowledge
  • Body Language
  • Fatigue or Sleep Issues

Supervision

Our field supervisors randomly visit each site in support of our security guards to assure our security team is consistently delivering to surpass client expectations. Our security guards are briefed on new rules, regulations, policy changes, uniform inspections and equipment inspections. We keep our security guards on their toes with unannounced visits to assure they are delivering up to their maximum potential.

During the random inspection supervisors evaluate the following:

1.) Security Guard Hygiene

2.) Security Guard Uniform & Appearance

3.) Security Guard Body Language

3.) Security Guard Attentiveness/ Site Awareness

4.) Equipment Check

5.) Review security guards hourly Direct Track reports

Our 24/7 Dispatch Team

Our local dispatch center check on our guards on an hourly basis to make sure their tasks are being completed. This continuous monitoring of our guards gives you the peace of mind that they are monitoring your property and hourly reports with pictures of your property are being sent directly to your email. You will get information in real-time.

Monitoring Security Officers

Monitoring Security Cameras

Answering Resident Calls

Answering Complaints

Information Flow

Transition Process

We have helped many clients that were dissatisfied with their previous security service providers. We make sure none of our clients experience the same situation again. Direct Guard Services considers the transition phase is a critical and vulnerable time. We take considerable and detail care in the planning and execution of the transition, which requires complete cooperation with client management. We believe it’s essential to have a plan that includes the following:

  • All facts of the proposal and contract are covered
  • All security equipment required at each post is identified
  • Establish lines of communication and management control
  • Safety and fire protection are identified
  • All facts of the proposal and contract are covered
  • All security equipment required at each post is identified
  • Any prior problems or concerns at the post are addressed
  • Training guidelines are set
  • Establish lines of communication and management control
  • Establish a schedule of working hours for the post
  • Safety and fire protection are identified
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Scope of Work

Scope

Direct Guard Services shall provide appropriate and necessary management and supervision for all employees. DGS will be solely responsible for its employees disciplinary actions. Direct Guard’s employees will follow all policies, rules, regulations established by the contracting parties.