Permanent Customer Onboard

Thank you for trusting Direct Guard Security Services to be your source for security services and we look forward to sharing success.

We appreciate your kind expressions of appreciation, and are especially grateful for the recent decision. We look forward to taking this opportunity and create a long term relationship.

We are proud to welcome you as new client and look forward to many years and success in working together.

Direct Guard Security Services endeavors to provide you the quickest and most reliable means of contacting needed personnel.

Your first point of contact for any issues is the Dispatch / Command Center @ 800-578-2123 extension 1.

Our goal is to have a smooth transition; process please fill out the form below. If you have any questions or if we can be of any assistance please do not hesitate to contact us.
Billing Information
Company Name*
Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code
AP Contact Name*
First Last
AP Contact Email*
AP Position*
Phone*
Fax
Net Terms*
- Net 15
- Net 30
- Net 45
- Net 60
- Net 90
Preferred method of billing*
- Email
- Mail
- Both
Billing notes
Please add any other billing details as required

Emergency Contacts
Emergency Contact 1 - Name*
First Last
Position*
Phone*
Email*
Notes

Property Basics
Property Name*
Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code
Service Main Contact*
First Last
Position*
Phone*
Email*
Are there multiple addresses for your property?*
- Yes
- No
If yes, please list the addresses.
If yes, please provide details of each building.
Will you want maintenance issues reported?*
- Yes
- No

Supportive Documents
Please include all documents listed below if possible.
Post Orders
Drop files here or

Max. file size: 1 GB, Max. files: 5.
Property Map
Drop files here or

Max. file size: 1 GB, Max. files: 5.
Parking Rules
Drop files here or

Max. file size: 1 GB, Max. files: 5.
Past Reports
Drop files here or

Max. file size: 1 GB, Max. files: 5.
Additional Documentation
Drop files here or

Max. file size: 1 GB, Max. files: 5.

Service Goals and Challenges
What are your top three goals utilizing a security guard/patrol service?
What challenges have you had with your past security service provider?
Please describe what type of an officer you would like?

Security Service Schedule
Please list all of the hours/days for your service. If you are contracting for a patrol service please identify your stops. If an on-demand contract please place on demand.
Monday
Note
Tuesday
Note
Wednesday
Note
Thursday
Note
Friday
Note
Saturday
Note
Sunday
Note

Managing an active account has become easier than ever with Direct Track. Monitor guards, view reports, and more with the simple click of a button. Please Click on the logo to Sign In.
Direct Track User Information
Please list all Direct Track users associated with this property.
Please list all Direct Track users associated with this property.*
User's First and Last Name User's Email Address User's 6-Digit Birthdate (for password) Eg. 79/12/24
Direct Track Reporting
Would you like to auto-schedule reports?
- Yes
- No
What days and time would you like to receive your reports?
Day Time
What users would you like to include in the distribution list?
User / Name Email

Vehicles Required
If applicable, list all vehicles required for your site.
Vehicle Type*
- None
- Car
- Golf Cart
- Bicycle
- Segway
- Other
If other, please specify
Specific uses for the vehicle
Parking location

Routine Patrols
Please list all of the routine patrols that will be conducted by officers.
Area Patrolled*
Points of interest*

Scheduled Tasks
Please list all of the scheduled tasks that will be required at specific times.*
Task Schedule

Please provide us with specific detail/instructions regarding the tasks the security guard should consider/be appointed to. Example: Lock up the pool, unlock laundry room, etc.
Points of interest*

Parking Issue Types
Please list all of the parking issues you will be reporting at this property.
Please list all of the parking issues you will be reporting at this property and their priority level (1-Critical, 2-Cautionary, 3-Routine).*

Security Issue Types
Please list all of the security issues you will be reporting at this property.*

Maintenance Issue Types
Please list all of the maintenance issues you will be reporting at this property.

Security Officer Breaks Schedules

The following is a list of all California statute breaks and schedules associated with Direct Guard Security Services and the times the officers are allowed to take breaks.

Keep in mind, under California statute, Direct Guard Security Services and the officers have signed an agreement thereby paying them for their breaks on location and subsequently requiring the guards to remain on post during said breaks in accordance with California statute.

In the event of an officer would like to take an off site uninterrupted lunch they have the right to do so.

Our company policy is for them to contact dispatch in advance and request a relief officer/supervisor to stay on site while they are on break. They have the option to take a 30 minute or 1 hour lunch in the middle of their shift.

Shift Structure	Breaks	Lunches
8 Hour Shifts	2 (10 minute) Breaks	1, 30 minute lunch (uninterrupted)
5 Hour Shifts	1 (10 Minute) Break	No lunch required
6 Hour Shifts	1 (10 Minute) Break	1, 30 minute lunch (uninterrupted) may be waived if agreed to by employee and company
10 Hour Shifts	3 (10 minute) Breaks	1, 30 minute lunch (uninterrupted)
12 Hour Shifts	3 (10 minute) Breaks	2, 30 minute lunches (uninterrupted)

*
- By checking this, you acknowledge that you have read and understood the above policies.

Officer Break and Parking Locations
Please indicate any authorized break locations for the guard on your site?*
Please indicate where the drinking water locations for the guard on your site are.*
Is there a designated smoking area on your site and where is it located?*
Where is the designated restroom facility location for officer(s)?*
Please indicate any authorized parking locations for the guards personal vehicles and any requirements such as passes etc.?*

Direct Guard Services Equipment
Direct Guard Security Services will need to maintain equipment on site needed for performing the duties set forth under the post orders and contract. Client is responsible for designating these areas in accordance with the contract. These areas will require electric power to maintain the charge on site cell phones , procedures folder, radios, metal detectors etc. being utilized for the performance of the services rendered.

If an indoor location is not available for the equipment, Direct Guard Security Services will provide a key lock box and mailbox on the premise to facilitate maintaining a secure location for said items. These boxes will be combination lock protected and upon request of the client, Direct Guard will provide management with the combination to them.

Please indicate below the locations for the equipment listed. If the equipment listed is “not applicable” please enter N/A in the space provided. This information will minimize potential miscommunication between Direct Guard Security Services and your organization, team, and staff.
On Site Equipment Locations
Site dedicated cellular phone for tracking and reporting purposes?*
Site radio's location? (if applicable)*
Site Procedures Folder being utilized on your site? (includes copy of Post Orders)*
Lockbox to maintain keys (if applicable).*
Mailbox to maintain equipment (if applicable)*

Chain of Command
We understand that contracting to a third-party security service provider is not the easiest decision. We would like to thank you for your trust in our company.

We would also like to share with each customer that we do have a chain of command that we take pride in as it has great results in operations management.

We expect customers to communicate directly with our assigned management/dispatch team for any questions, concerns or any requests.

If this is followed we can ensure that we get each issue, concern or request completed in a timely and professional manner.

Thank you for your time in these matters. Ensuring a smooth transition will lead to increased success for all.

User's First and Last Name	User's Email Address	User's 6-Digit Birthdate (for password) Eg. 79/12/24

Day	Time

User / Name	Email

Task	Schedule

Step 1 of 20

Billing Information

Emergency Contacts

Property Basics

Supportive Documents

Service Goals and Challenges

Security Service Schedule

Direct Track User Information

Direct Track Reporting

Vehicles Required

Routine Patrols

Scheduled Tasks

Parking Issue Types

Security Issue Types

Maintenance Issue Types

Security Officer Breaks Schedules

Officer Break and Parking Locations

Direct Guard Services Equipment

On Site Equipment Locations

Chain of Command