Listening To The Client
Although private security guards are not the employees of the business they are posted at on duty, they are a representative of that business. So if any customer would have a complaint or suggestion, they would probably notify the management department of the business. It is the job of the security guard to take whatever he is being told by the management seriously, and take notes on how he could further improve his behavior while dealing with customers. This will not only help the client have more faith and trust in his security guards but also helps the guard grow as an individual.
Greets Your Client’s Customers
Security guards are trained to treat their clients’ customers as they would their own. Being the first representative of the business to the customer, security guards have the power to make or break a loyal customer. At Direct Guard Services, we teach our officers to treat customers of our clients with the same respect that they would have for their superiors.
Communication
The security officer should also be able to communicate with other employees present on the premises. This will not only make your work life easier but also a lot more enjoyable. Being able to communicate with the employees, you would be able to get to the bottom of the issues that may or may not arise quicker, and work together to come up with a solution. Also, with an air of faith and trust, the employees would be much more comfortable around you and will help you put in a good word for your services.
Strike Up Conversations
After developing an air of faith and trust amongst the employees, the next step would be to befriend them. Nobody likes to spend their time at work alone in seclusion. After work hours are over or during breaks, try to strike up conversations or small talk amongst the employees. This will make your job easier and more enjoyable by manifolds.
