Observe
Observation is the most important job requirement for a security guard. Any trained professional officer should be well-versed in the art of observation and should be able to deduce and understand what your security equipment may have missed. Security officers here at DGS are trained specifically in their observation skills. Our officers are able to keep a keen eye on the surroundings and premises of our clients and can find out if anything seems out of the ordinary or suspicious. At DGS, we take pride in our extensive training programs that train our officers to be able to read body language, assess the situation, and determine the best course of action.
At DGS, our training program focuses heavily on teaching our officers how to keep their mind calm in case of an emergency and to assess the situation. If there are people in need of immediate help then they shall rush to perform first-aid procedures. Afterward, it is the legal obligation of a security guard to report the incident to the proper authorities.
Report
After observing any suspicious activity, the first step a security guard needs to take is to report the incident. Being able to make a timely report to the correct authorities is also the job of a security guard. Although sometimes the security guard needs to take action themselves, a report must also be made to the authorities. Though sometimes the problem may be out of the powers of the officer, the officer then needs to make a quick assessment of the situation and notify the respective authorities promptly.
For example, in the event, a fire breaks out, the guards at DGS are trained to quickly assess the situation and find out if there is anyone that requires any immediate attention. Afterward, they are to notify the local fire department regarding the fire and report the extent of the capabilities of its destruction. After making the detailed report, our officers will go around and try to get the situation under control to stop the fire from spreading and provide first aid to any possible victims.